Course overview

This nationally recognised, ILM Level 3 qualification is ideal for clinical coaches, VCA mentors and anyone involved in coaching and supporting staff in the workplace. You will learn tools and techniques that will enable you to be an effective coach; ensuring that you develop staff with the skills, knowledge and understanding they need to perform at their best in your organisation.

Key Facts

Attendance: Two study days and online learning
Six to nine months
Start date:
September 2017
You will attend two study days, delivered at our centre in Huntingdon (Cambridgeshire)

Course content

Over the course of the qualification you will undertake the following units.

Understanding Good Practice in Workplace Coaching

  • Purpose of coaching
  • Role and responsibilities of a coach
  • Behaviours and characteristics of a coach
  • How to manage a coaching process
  • Agreeing goals
  • Tools and techniques
  • Record keeping
  • Barriers to coaching

Undertaking Coaching in the Workplace

  • Prepare and plan coaching sessions
  • Agreeing learning goals
  • Using diagnostic and assessment tools
  • Techniques of listening effectively
  • Collecting feedback

Reflecting on Workplace Coaching Skills

  • Reflect on own activity
  • Assess effectiveness of feedback given
  • Draw conclusions on your own abilities
  • Create a relevant personal development plan


You will complete three written assignments and evidence a minimum of six hours of recorded coaching and mentoring.

Entry requirements

There are no formal academic entry requirements to undertake this programme. However, you should be working in a role where you are involved in coaching other members of staff.

Course fees

Sources of financial help can be found on our student finance page.

Before making any financial decision it is recommended that you seek advice from an independent source, for example the Money Advice Service.

The differences in course fees reflect the level of funding that is available as a result of government policies and priorities. These may be the result of age, employment status, previous education achievements or location for example, and are outside the control of The College of Animal Welfare.

£450 + £76 Awarding Body Fees.

Special TP/Head Nurse Congress and CAW clinical coach offer – All 2015/16 TP/Head Nurse Congress delegates and CAW clinical coaches (those in CAW TPs or supporting CAW students on placement) can sign up to the course for £250 + £76* Awarding Body Fees.

These are current fees and may be subject to change

* Awarding Body Fees are recharged at cost and may be subject to change.

What next?

On completion of this course you should be more confident in coaching others.

You may wish to continue studying to a higher level in coaching by undertaking the Level 5 Certificate in Coaching and Mentoring or undertake a related qualification such as the Level 3 Certificate in Leadership and Management which will prepare you for managerial positions.