(NVQ Level 2)
About This Course
Why Choose this course?
Effective customer service is the backbone of all successful business and forms a vital element of animal welfare and veterinary care. Poor Customer service will result in the loss of clients, in contrast effective customer service will help to create a lasting relationship with clients which will encourage them to keep coming back time and time again.
This work based learning programme is ideal for those who are working within an animal care or veterinary practice environment and have a lot of contact, whether face to face or by telephone, with clients.
I have found it really beneficial to be able to gain a qualification whilst not needing to attend college; this meant that I was able to continue my full time employment. I have found it fairly easy to gather evidence required for my coursework as I have direct contact to customers at my workplace
NVQ Level 2 in Customer Service
To complete the award students must undertake 7 units.
Candidates will be required to undertake both of the following units:
- Prepare yourself to deliver good customer service
- Provide customer service within the rules
Five units must then be chosen from a range of titles.
Course materials are provided.
In order to achieve the award students will need to complete a portfolio and pass work based practical assessments to establish knowledge and experience.
Students will be assessed and supported by one of the college's assessors and will be mentored by their employer.
Progression & Employment Prospects
Students undertaking this programme may wish to progress onto the NVQ level 3 in Customer Service programme if they are working in a supervisory role.
Anyone who is over 16 years of age, living in England and is not in full time education may apply to do this course as an apprenticeship.
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