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Customer Service
(NVQ Level 2)

About This Course

Why Choose this course?

Effective customer service is the backbone of all successful business and forms a vital element of animal welfare and veterinary care. Poor Customer service will result in the loss of clients, in contrast effective customer service will help to create a lasting relationship with clients which will encourage them to keep coming back time and time again.

This work based learning programme is ideal for those who are working within an animal care or veterinary practice environment and have a lot of contact, whether face to face or by telephone, with clients.

“

I have found it really beneficial to be able to gain a qualification whilst not needing to attend college; this meant that I was able to continue my full time employment. I have found it fairly easy to gather evidence required for my coursework as I have direct contact to customers at my workplace

”

Stacey Grabecki
NVQ Level 2 in Customer Service

Course Content

To complete the award students must undertake 7 units.
Mandatory Units:
Candidates will be required to undertake both of the following units:

• Prepare yourself to deliver good customer service
• Provide customer service within the rules

Optional Units:
Five units must then be chosen from a range of titles.
Course materials are provided.

Assessment

In order to achieve the award students will need to complete a portfolio and pass work based practical assessments to establish knowledge and experience.
Students will be assessed and supported by one of the college's assessors and will be mentored by their employer.

Funding Support

Government funding support may be available for eligible students, please contact us for details.

Progression & Employment Prospects

Students undertaking this programme may wish to progress onto the NVQ level 3 in Customer Service programme if they are working in a supervisory role.

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Anyone who is over 16 years of age, living in England and is not in full time education may apply to do this course as an apprenticeship.

• Apprenticeship in Customer Service (Level 2)

About Apprenticeships / All Apprenticeship Courses

Course Fees

We offer two different payment options; payment in full, or our ‘Pay as you Learn’ monthly payment scheme – details of these payment options can be found here.

Sources of financial help can be found on our student finance page.

If you have any questions regarding the payment of course fees please contact our administration team.

Age at start of course	Annual Fee Scheme (?)	Pay as You Learn scheme (?)	City & Guilds Fees**
16-18	No fees payable	No fees payable	No fees payable
19-23*	£350	£30 per month	£96
24+	£350	£30 per month	£96
19+ Non Employed and in receipt of benefits	No fees payable	No fees payable	No fees payable
Overseas	Not available	Not available	Not available

* 19-23 – you may be eligible for government funding support to cover all, or part, of your course and awarding body fees.

** These are current figures and may be subject to change.

Before making any change in your financial undertakings it is recommended that you seek advice from an independent source, for example the Money Advice Service.

Have you considered an Apprenticeship in Customer Service? You could save £100!

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