An Introduction to Customer Service
Good customer service is the back bone of any business and none more so than in the field of animal care and veterinary work.
If you do not provide your clients with first class service they are likely to take their custom elsewhere. Clients need to feel that they can trust their animals in your care and have confidence that they will receive the best possible care. Not only will this ensure they return time and time again but it is likely that they will also pass on news of their experience to friends who, may in turn, bring their animals to you as well. It is well worth your time to form the type of relationship with clients that they deserve and need. Animals are an important member of the family, clients need reassurance that they will be treated as such, and that reassurance will come from you!
People are also often willing to pay more for a service if the experience they have had has left them feeling satisfied and they have belief that you will do your best to care for them and their animals. All staff play a vital role in the experience a client has. It it is down to all staff to ensure that they play their part in, not only, looking after the animals but also the clients.
Good customer service can also be very rewarding for you. It is always nice to finish the day feeling that you’ve played your part in helping someone and making a difference as well as contributing to the success and reputation of the business.
Customer Service Qualifications
At The College of Animal Welfare, we offer both Apprenticeships and NVQs in Customer Service at levels 2 and 3. We tailor these programmes so that they are relevant to those working in the animal care and veterinary nursing sectors. All courses are work based, so no attendance at college is required and all students are supported by one of the college’s team of work based assessors who regularly visit students in their place of work.