Course overview

Register your details to receive updates from the School of Business and Management

This nationally recognised, ILM Level 3 qualification is ideal for clinical coaches, VCA mentors and anyone involved in coaching and supporting staff in the workplace. You will learn tools and techniques that will enable you to be an effective coach; ensuring that you develop staff with the skills, knowledge and understanding they need to perform at their best in your organisation.

Key Facts

Attendance: Two study days and online learning
Six months
Course Attendance Dates: 
16 July 2019 and 12 September 2019 OR 3 October 2019 and 11 November 2019

Course content

Over the course of the qualification you will undertake the following units.

Understanding Good Practice in Workplace Coaching

  • Purpose of coaching
  • Role and responsibilities of a coach
  • Behaviours and characteristics of a coach
  • How to manage a coaching process
  • Agreeing goals
  • Tools and techniques
  • Record keeping
  • Barriers to coaching

Undertaking Coaching in the Workplace

  • Prepare and plan coaching sessions
  • Agreeing learning goals
  • Using diagnostic and assessment tools
  • Techniques of listening effectively
  • Collecting feedback

Reflecting on Workplace Coaching Skills

  • Reflect on own activity
  • Assess effectiveness of feedback given
  • Draw conclusions on your own abilities
  • Create a relevant personal development plan


You will complete three written assignments and evidence a minimum of six hours of recorded coaching and mentoring.

Entry requirements

There are no formal academic entry requirements to undertake this programme. However, you should be working in a role where you are involved in coaching other members of staff.

Course fees

Course fees are payable in full prior to the start of the course.

Course Fees


If you have not achieved your qualification by the planned end date detailed in your individual learning plan, you will be able to continue to receive support and access to your course by paying monthly direct debit payments until certification of your award.

Awarding Body Fees*

ILM fees: £83

* Awarding Body Fees are payable by all students or employers and recharged at cost and may be subject to change.

Sources of financial help can be found on our student finance page. Before making any financial decision it is recommended that you seek advice from an independent source, for example the Money Advice Service.

These are current figures and may be subject to change. The differences in course fees reflect the level of funding that is available as a result of government policies and priorities. These may be as a result of age, employment status, previous education achievements, or location for example, and are outside the control of The College of Animal Welfare.

What next?

On completion of this course you should be more confident in coaching others.

You may wish to continue studying to a higher level in coaching by undertaking the Level 5 Certificate in Coaching and Mentoring or undertake a related qualification such as the Level 3 Certificate in Leadership and Management which will prepare you for managerial positions.

CAW Connect

After you complete your studies with The College of Animal Welfare, you will be invited to join our alumni association, CAW Connect. CAW Connect is a social networking website and education hub which gives you the opportunity to connect with other alumni, enjoy industry discounts, make use of exclusive careers advice and resources, find new job opportunities and keep up-to-date with the latest industry news. Find out more about CAW Connect