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VetPartners are delighted to be working with The College of Animal Welfare, who seek to contribute to animal welfare through education and training.

Training in excess of 20% of the UK’s veterinary nurses and supporting approximately 500 recognised training practices, The College of Animal Welfare is well placed to understand the needs of the veterinary industry.

What’s on offer?

Keen to ensure that every team member in practice is well supported, VetPartners would therefore like to provide the opportunity for those within receptionist roles to undertake a recognised qualification by studying the VetSkill Level 2 Certificate for Veterinary Receptionists.

Check out the key benefits below to see how this course can help you:

  • Gain a recognised qualification
  • Flexible online learning
  • Start at any time
  • Expected course length 6 – 12 months
  • No formal entry requirements
  • Assessment is by completion of an online portfolio and a short multiple-choice examination that will take place at a recognised centre in either Potters Bar, Huntingdon, Leeds or Edinburgh

Throughout the course you will undertake the following units

  • Assisting with the supply of veterinary products
    You will look at ordering and receiving veterinary medicinal products, and communicating with clients on veterinary products, retail products, veterinary therapies and know when to refer clients for veterinary diagnosis and advice.
  • Working safely in a veterinary practice
    During this unit you will look at the hazards and risks in a veterinary practice; understanding the organisational and legal requirements for Health and Safety and be able to act upon hazards in the veterinary practice setting.
  • Principles and practice of veterinary reception
    You will look at communicating effectively with clients and colleagues, including making appointments and advising clients of available veterinary services. You will also look at accurately maintaining client, and other business-related, records and processing fees for services.
  • Maintenance of a veterinary reception area
    During this unit you will look at managing and maintaining the reception desk and waiting area, interpreting basic animal behaviour and supporting clients who are facing the death of an animal.
  • Essentials of veterinary terminology
    Gain a greater understanding of the structure and meaning of medicinal word parts, and know the meaning of terminology relating to animal form and function, and veterinary clinical practice.

Course Fees

The course cost is £1,050 plus Awarding Body Fees of £125 and VetSkill exam fees of £29 apply. Payment will be made by invoice providing prior authorisation is granted. Without agreement it is expected that fees will be individually payable.

Further questions?

For further information regarding authorisation, payment or VetPartners related queries please contact or your Business Support Manager.

For enquires relating to The College of Animal Welfare please contact or call 01480 422060

Ready to book your place?

Please ensure you secure authorisation before booking from VetPartners head office team by contacting and then continuing to complete your initial details. You will then be sent access to the full application process by The College of Animal Welfare.

Apply here