Veterinary Receptionist Congress
Wednesday 4 October 2023
Early Bird pricing is available until Friday 1st September 2023
Virtual Event
Anne-Marie Svendsen Aylott Cand.Med.Vet, MRCVS, NLP Master Practitioner, Leadership coach and trainer
PurpleCat Coaching Ltd
Anne-Marie Svendsen Aylott runs her own Leadership coaching and training company, focusing on team engagement and thriving. All her training and coaching is based on neuroscience, psychology, behaviour science and cognitive linguistics. Her approach is unique and tailored to the organisation or individual that she is working with. In her spare time, she practices as a small animal vet.
Diane James
Blue Cross For Pets
Diane James is Head of Blue Cross Pet Loss Support, the team provides support for any type of animal loss, using free phone ,email and webchat open every day of the year. Having worked in Human loss, after completing her post grad in counselling, Diane joined Blue Cross in 2014, having worked as a senior HR manager for several years, working in large public facing organisations. Diane has 2 stunning dogs Hero and Chester, who are part of the family.
Diane and her team provide training for several animal organisations and charities in pet loss, using the award-winning E learning course and Face to Face Day course, as well as the new area of the human animal link, which includes safeguarding, socio economics and the effects on clients , as well as compassion fatigue and the tools to work with in these areas.
Diane often speaks at conferences and congresses, as well as appearing on national and local Television and radio. Diane is co-chair of the pet loss network, and she is also a trustee of Helplines partnership UK.
Hannah Perrin BSc MA PGCHE PGDipHE PhD FHEA
Veterinary Management Group (VMG)
Dr Hannah Perrin has over 20 years’ experience in veterinary leadership and management. Originally qualifying as a pharmacologist, she subsequently became Practice Manager of a busy four-site veterinary group in Kent. In 2010 she went back to school for a Masters degree while consulting for a variety of first opinion and referral practices, followed by a PhD in Veterinary Education focusing on the development of professional identity. She taught at the RVC for a few years before joining the Veterinary Management Group in 2018. She is now Learning and Development lead for VMG and Course Director for the VMG/ILM Award, Certificate and Diploma in Veterinary Leadership and Management.
Karen Froud-Murray VN FISM AdcertCIM
Vital Spark Training Consultants Ltd
Vital Spark Training Consultants was founded by Karen Froud-Murray, a former Head Veterinary Nurse, and Sales & Marketing Manager, who has worked for blue-chip Veterinary Pharmaceutical companies for many years, before launching Vital Spark in 2004.
Karen understands the challenges associated with veterinary practice having spent eighteen years training and developing veterinary professionals. Karen “speaks your language”.
Her experience has enabled her to formulate the training based on the modern veterinary industry. To quote an old saying “one size does not fit all!”
Vital Spark’s training workshops are fun, interactive, and practical, whilst tailored specifically to your business. For more information visit www.vitalsparkconsultancy.co.uk
Kirsty Jones RVN Cert Ed
The College of Animal Welfare
Kirsty qualified as a Veterinary Nurse in 1997 whilst working in a mixed practice in South Wales and studying at Berkshire College of Agriculture. She then progressed to train as an assessor and actively trained and coached members of staff to obtain excellent customer service skills and practical nursing techniques.
After ten years in practice, in 2002, she made the move into Further Education; where she was managing and teaching on courses such as the Veterinary Nursing, Animal Care, Equine and Agriculture. This provided Kirsty with the opportunity to demonstrate and show her strengths in supporting others to achieve their goals in life within the Veterinary Industry.
In 2005, Kirsty gained a certificate in Education and then went on to gain internal verifier and examiner qualifications.
Kirsty joined The College of Animal Welfare as a distance learning tutor in 2012 and in 2022, progressed to Deputy Manager for the Distance Learning School. This role involves working closely with the Head of Distance Learning in supporting over 400 Level 2 learners.
Whatever her role, Kirsty’s only goal has always been to be the best she can be. She finds her current role both challenging and wonderful! She provides educational support to assessors, tutors, employers and students; whilst problem solving and sourcing activities to develop learning in the Distance Learning School.
Linda Ryan BSc (Hons) Animal Behaviour and Welfare, VTS (Behaviour and Oncology), DipAVN (Medical), KPA-CTP, RVN, CCAB
Inspiring Pet Teaching
Linda is a Veterinary Technician Specialist in Behaviour, and in Oncology, and an ASAB-accredited Certified Clinical Animal Behaviourist (for cats and dogs). Linda has been nursing for >23 years, and - through working with her feline, oncology and critical care patients - she developed a keen interest in behavioural health.
Linda now specialises in cat and dog clinical behaviour work and training; and to integrating behavioural considerations into veterinary care. She runs Inspiring Pet Teaching, seeing feline and canine clinical behaviour cases, working alongside veterinary colleagues, supporting caregivers, and providing continuing education for veterinary and training/behaviour professionals.
VetSkill
