Pet Helpline Apprentice – Godmanchester

Employer: Woodgreen, Pets Charity
Town/City: Godmanchester
Last day of application: Thursday 29 May 2025
Relates to course: Level 2 Apprenticeship in Customer Service

Woodgreen Pets Charity’s vision is a world where all pets are well cared for in loving homes for life. To achieve this, we not only provide care for pets in need, but also help people be the best pet owners they can be.

You’ll be part of a dedicated team that is the first point of contact for Woodgreen customers, and your interactions will include phone calls, digital and written communication.

No one day will be the same, although you can expect to give a professional and friendly service every day.

As an apprentice, you’ll spend time learning the ropes. Then as your training progresses, you’ll learn how to assess and respond to the needs of our customers and their pets, whilst providing advice, guidance, and support.

Showing compassion and empathy will be crucial. You may have to deal with some challenging situations, but you’ll be supported all the way until you feel confident.

• Wage: £19,500 a year (£10 per hour £375 per week) Check minimum wage rates (opens in new tab)
• Hours: Working hours are 37.5 per week Monday to Saturday on a rota basis. This includes time to complete training related to the role and the apprenticeship programme.
• Start date: Tuesday 1 July 2025
• Location: Kings Bush Farm, London Road, Godmanchester, PE29 2NH

Company benefits

• 36 days annual leave per year (inclusive of bank holidays)
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Free access to Headspace
• Life assurance (4x salary)
• 25% discount in our charity shop

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• • Customer service
  • Excellent team working
  • Excellent listening skills
  • Excellent interpersonal skills
  • Good writing skills
  • Good verbal communication
  • Ability to adapt verbal style
  • Effective influencing skills
  • IT and technology skills

Other requirements

The Pet Helpline takes a wide variety of calls from people seeking support with their pets. In some cases, these calls may be emotionally challenging, requiring a non-judgmental and patient approach.

After this apprenticeship

This apprenticeship is for 15 months with a view to considering permanent roles available in the team on successful completion.