Customer Care Advisor Apprenticeships x 3

Employer: Voo Veterinary Group
Town/City: Various sites: Surbiton, Woking, and Cobham
Last day of application: Thursday 30 October 2025
Relates to course: Level 2 Apprenticeship in Customer Service

Voo Veterinary Group are offering the opportunity for three people to join their growing team as a customer care advisor apprentice. Vacancies are available in Cobham, Surbiton. and two locations in Woking.

Voo Veterinary Group are a family, independent practice of 8 clinics and ever growing. We strive for the highest standard of care to both our patients and clients.

• Salary: £15,704 for your first year, then could increase depending on your age. The Apprenticeship Minimum Wage of £7.55 for the first 12 months followed by the National Minimum Wage (if you are aged 19 or over on the start date of the apprenticeship).
• Hours: Monday – Friday with a 1:3 Saturday rotation. You will work between 30-40 hours / week. Times may vary depending on the role. However, on average, there are early shifts of 8:30am - 5:15pm and late shifts of 10:15am -7:00pm, with Saturdays being 9am -5pm.
• Location: Apprenticeships are available in these locations: 26 Copse Road, Cobham, KT11 2TW  |  8 Marshall Parade, Coldharbour Road, Woking, GU22 8SW | The Old Saddlery, High Street, Ripley, Woking, GU23 6AN |  Surbiton Hospital, 30 Claremont Road, Surbiton, KT6 4RF
• College: You will undertake the customer service practitioner (level 2) apprenticeship course through The College of Animal Welfare

What you will do:

You will work alongside the team as front of house, offering support to our clients, managing the diary and organisation of day-to-day tasks to include stock control and paperwork.

You will be responsible for answering the phones, managing the emails and diary management system. Booking appointments, taking payments, managing stock control and cleaning. There is also some level of basic handling skills of pets.

As you develop, you will gain skills with:

• Insurance and client accounts
• Phone calls
• Emails
• Booking appointments
• Taking payments
• Stock control
• Cleaning

Entry Requirements

Essential qualifications are as follows. GCSE in:

• English Language (grade A*-C or 9-4)
• Mathematics (grade A*-C or 9-4)

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Patience
• Team Player
• Good Initiative

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

In Veterinary, you can get a lot of mixed emotions from staff and clients due to the nature of the role. You are going to see the good but also the bad times of pet ownership, and you must be able to handle the more challenging, upsetting circumstances which pet ownership can bring. You may get upset clients, will have to be comfortable around explaining costs and taking payments and have good skills to defuse upset clients and work with your team to give the clients the best experience possible.

Training schedule

With this role, you will gain a level 2 apprenticeship in customer service and can go on to develop into a level 3 advanced customer service apprenticeship or management/leadership roles in the future.

The qualification is work-based only and does not require you to attend a college. You must work 6 hours a day off the job learning which will be from work and count towards your qualification.

Tuition will be provided online, and you will have an online personal tutor.

After this apprenticeship

Future abilities to develop in the company within the Customer Teams and take further education to advance their skills sets and long-term career paths.