Saturday Veterinary Receptionist

Company Details

Name: Roundwood Vets

Address: 176a Church Road, NW10 9NP

Phone: 02035356046

Webiste: https://www.roundwoodvets.co.uk

We are an independently owned, fast-growing veterinary practice on a mission to help all pets live long and happy lives. We have just increased to 3 vets and are now looking to expand our veterinary care team to continue to offer our high standard of patient care.

We’re a fun place to work, we have a great team and a happy workplace, but it is demanding work and we share the highs and the lows of veterinary care - as much as we would love our patients to last forever we cannot win every battle.

Every day is varied and can range from keeping the inpatients happy to charming the clients in person and over the phone or keeping the team “zen” when things are a bit crazy.

We’ve developed things a lot over the time we have owned the practice. The standard of clinical care is excellent and we boast all the new equipment and facilities you’d expect in a modern veterinary practice. We are also a registered nurse training practice and have a track record of producing outstanding nurses!

Job Details

Job location: London | North West

Role: Veterinary

Position: Part time

Salary: Up to £9,999

Closes in: 12 days (Wednesday 15 May 2024)

Job Description:

Are You Our Next Superstar Saturday Care Coordinator?

Are You...

Radiating Positivity? Are you the human equivalent of a sunbeam? Your smile and energy can light up a room, making everyone feel welcomed and uplifted!
A Customer's Delight? Do you find joy in making people's day? You're all about ensuring every client leaves happier than they arrived, with their needs expertly met!
A Problem-Solving Ninja? Got a challenge? You've got solutions! You're the go-to person for turning frowns upside down and making pesky problems disappear.
An Admin Wizard? Files and paperwork don’t stand a chance against your organisational superpowers! You keep everything in check, making sure the admin world is your orderly kingdom.
A Smooth Operator? Are you the unseen force that keeps the wheels turning? Even when you're not in the room, your presence is felt through the seamless operation of everything you touch.
An Action Hero? You don’t just dream; you do! Things get done efficiently and correctly when you’re on the case.
An Empathy Guru? Can you read a room like a book? Your emotional intelligence is off the charts, and you always know just what to say to make someone feel understood and cared for.
Not Afraid to Dive In? Whether it’s getting your hands dirty to keep our practice sparkling or jumping in to help the team, there’s no task too small for you!

About Us at Roundwood Vets:

Animal Lovers Unite: We believe life is infinitely better with our furry friends. We're dedicated to enriching the lives of pets and their families in NW London.

Relationship Champions: We value strong, healthy relationships – with our clients, their pets, and amongst our amazing team.

Independently Awesome: Proudly independent, we’ve been the go-to vet in NW London for nearly 15 years, known for our friendly service, top-notch care, and great value.

Family Spirit: We're not just a team; we're a family. At Roundwood Vets, we care about each other’s success and happiness, both in and out of work.

Making a Difference: Every day, we make a positive impact on families and their beloved pets. We're in it together, for the love, connection, and support these animals bring.

Work = Joy: We don’t just come to work; we come to a place where passion and purpose collide. It's more than a job; it's a joy!

We are a small GP practice, with 3 vets and 5 nurses, seeing mainly cats and dogs.

Here’s what some of our past and present team members say about working at Roundwoods;

“I enjoy working with a fun team who always help each other out”. Yasmin

“I loved being a receptionist at RV because no day was the same, but each day you go home satisfied that you really helped someone. The team at RV are like family and they treat their patients and clients as such.” Ola (previous employee)

“I love working in a team who are passionate about everything they do and management that appreciate their staff, are supportive and help me to grow” Kenzie

About You

As a Saturday Care Coordinator at Roundwood Vets, you will embody a unique blend of qualities that are crucial for this role. You are someone with a vibrant and outgoing personality, passionate about providing exceptional customer service and adept at ensuring client satisfaction.

Integrity and honesty are at the core of your character, making you a highly trustworthy individual. You are serious and professional when the situation demands, but generally, you bring a sense of fun and positivity to the workplace. A deep love and compassion for animals are essential for this role, as your daily interactions will revolve around supporting pets and their owners.

Organisation and punctuality are second nature to you. You’re known for your exceptional organisational skills, often being the one who leads and motivates others in group settings.

Your reliability is evident in your punctuality and efficient workload management.

You have excellent communication skills, you effectively connect with clients, pets, and team members, ensuring that every interaction is meaningful and productive.

Importantly, aligning with our team culture and values is paramount. Our values shape our unique team dynamics, and we cherish:

Honesty: We value transparent and open communication.
Kindness: Compassionate care is at the heart of our service.
Conscientiousness: We are committed to thorough, quality care.
Teamwork: Collaboration and support are vital in our team.
Growth & Learning: We embrace continuous learning and improvement.
Fun: We believe in making our work enjoyable and fulfilling.

If these values resonate deeply with you and you see them reflected in your own beliefs and behaviors, there's a strong likelihood that you will thrive as part of our team. Your fit with these values is just as important as your professional skills and experience.

The Job

Being part of our Client Care Team is a challenging but rewarding role. It doesn’t suit everyone as you need to be calm in stressful situations and a reassuring first point of contact for a client that at times will be upset, frustrated and worried about their pet.

The client care teams purpose is to make sure pets get the treatments they need and clients are satisfied each time they connect with our service.

Your job will include:

Answering phones quickly and effectively dealing with all of our client enquires.
Making our clients feel welcome and relaxed about their visit.
Booking appointments and setting reminders for clients so they do not miss essential health visits.
Making sure all of our families book or purchase the products or services our vets recommend to keep their pets healthy.
Entering data accurately in our practice management software.
Sending direct mail/email and performing outreach calls to potential clients.
Dealing with email enquiries and processing online orders as they come in.
Keeping all documents filed correctly each day.
Keeping your vets and nurses diaries up to date and ensure they don’t miss appointments or meetings.
Ensuring the reception area meets our hygiene standard.
Cashing up each day.
Ensure test results are reported and filed on schedule.

Many of our clients speak Polish, so if you can speak an additional language it would be an advantage, though it is not essential.

You would be working

8.15am - 12.45pm every Saturday

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