Pet Matching Officer, Dogs

Company Details

Name: Woodgreen Pets Charity

Address: Kings Bush Farm, London Road, Godmanchester, PE29 2NH

Job Details

Job location: Cambridgeshire | East of England

Role: Animal Care

Position: Full time

Salary: £20,000 to £24,999

Closes in: 11 days (Sunday 21 September 2025)

Job Description:

Are you a good team player with a positive outlook?  Do you have experience in customer service?  If so, join our Dogs team as a Pet Matching Officer, working alongside other Pet Matching Officers, Intake and Assessment Officers and Dog Care Specialists to ensure effective foster and rehoming outcomes for dogs in our care.

Responsible for overseeing current cases and ensuring rapid and appropriate outcomes our ideal candidate will provide excellent customer service and have good record keeping skills, sharing learnt dog behaviour knowledge with our fosterers and customers.

In addition, they will;

• Efficiently match dogs with suitable permanent or foster homes based on individual needs, personalities and adopter or fosterer lifestyles
• Assess foster carers, customer and pet needs during the matching process to ensure successful placements and provide tailored support
• Develop and implement rehoming strategies for any long term or high need dog, considering their individual needs and characteristics to swiftly get them in to appropriate homes.
• Provide skilled support to address any challenges and enhance adoptability.
• Collaborate with other departments and teams within the organisation to ensure effective foster and rehoming outcomes.

By providing exceptional customer service to pet seekers and foster carers they will create a welcoming and engaging environment handling general enquiries and resolving issues effectively ensuring accuracy, data privacy and confidentiality at all times.  They will have a chance to make a real difference to our rehoming outcomes.

To be considered for this opportunity you will need;

• Proven communications skills within a team
• A basic understanding and skills for Microsoft Office
• To be able to work both independently and under supervision
• The ability to work under pressure, whilst applying pragmatism to difficult situations

This is a full time, permanent position working every other weekend.  The starting salary for this opportunity is £24,570 - £24,716 per annum, depending on experience.  This will be complemented by;

• 36 days annual leave (inclusive of bank holidays) rising by 1 day each year to 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Free access to Headspace
• Life assurance (4x salary)
• 25% discount in our charity shops.

Please note that you will also need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.

Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.

Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.  Interviews may commence prior to the closing date.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.

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