The College of Animal Welfare offers both level 2 and 3 customer service courses accredited by City & Guilds; both of which are available as apprenticeships. All courses are work based, so no attendance at college is required and all students are supported by one of the college’s team of work-based assessors who regularly visit students in their place of work.

VetSkill Level 2 Certificate for Veterinary ReceptionistsIf you are working in a receptionist role in a veterinary environment and are looking to further develop your skills and confidence, this online, distance learning qualification could be for you!Find out moreCustomer Service Specialist (Level 3 Apprenticeship)This apprenticeship will equip you with the knowledge to deal with complex customer complaints or queries.Find out moreCity & Guilds Level 2 Diploma in Customer ServiceThis work-based course is ideal for those working in a role where they have significant contact with customers. You will develop your ability to effectively handle customer enquiries, resolve issues and develop strong customer relationships.Find out moreCity & Guilds Level 3 Diploma in Customer ServiceThis work-based diploma is designed for those who already have solid customer service knowledge, working in a position where they have the ability to influence the quality of customer service delivery in their organisation.Find out moreCustomer Service Practitioner (Level 2 Apprenticeship)This apprenticeship is ideal for those who are new to a role working with customers or those looking to refresh and update their customer service skills. You will learn on-the-job gaining vital practical skills whilst studying your formal apprenticeship qualification; all whilst earning a salary!Find out moreVetSkill Level 2 Award in Information, Advice or GuidanceThis qualification is designed for those who are working or volunteering in a role where they are responsible for providing information, advice or guidance.Find out more
Subject overview

Good customer service is the back bone of any business and nowhere more so than in the field of animal care and veterinary work. Clients expect and deserve a first class service; without this they are likely to take their custom elsewhere. Clients need to have confidence that your organisation will provide their animals with the very best of care. Not only will positive experiences ensure clients return time and time again, they increase the chance of recommendations and an increased client base.

All staff play their part in, not only looking after the animals, but also the clients. Customer service training can also be very rewarding, it is always nice to finish the day feeling that you have played your part in helping someone, or made a difference, as well as contributing to the success and reputation of the business.

Why choose to study at The College of Animal Welfare?

  • Earn as you learn in the workplace
    Our customer service courses allow you to study alongside employment, whilst developing valuable skills in a customer service environment. As our courses are work-based, rather than attending college, you will be supported and visited in your place of work on a regular basis by one of our work-based learning assessors.
  • Gain real long term job prospects in customer serviceJob prospects on completion of an NVQ or apprenticeship are excellent. Many employers understand the value of work-based training; recognising not only the qualification you will achieve, but the extensive practical experience you will gain from the working environment.
  • Supportive and professional assessors
    Our enthusiastic and experienced assessors all share a passion for supporting and helping students to achieve their formal qualification. Your assessor will visit you in your place of work and will be available to provide support to you in between visits via telephone or email contact.

Prioritising effective customer service within the workplace by undertaking formal customer service training, particularly in an animal care or veterinary environment, can help to grow your business by retaining existing customers, attracting new customers, strengthening your reputation and increasing your own job satisfaction. This is because people are often willing to pay more for a service if the experience they have had has left them feeling satisfied and if they believe that you will do your best to care for them and their animals.

More than this, studying towards a nationally recognised qualification in customer service will increase your confidence in dealing with and communicating with all types of clients. You will also expand your personal career prospects, as effective customer service is the backbone of every successful business, whether it is in the public, private or charitable sector.

You may wish to look at a different but related qualification on completion of level 3, such as our leadership and management courses accredited by the Institute of Leadership and Management (ILM). These qualifications could further prepare you for a more senior role such as customer service manager.