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Course: VetSkill Level 2 Certificate for Veterinary Receptionists

Please read and confirm the following:

Over the course of the qualification, you will cover the following units:

  1. Assisting with the supply of veterinary products
    You will look at ordering and receiving veterinary medicinal products, and communicating with clients on veterinary products, retail products, veterinary therapies and know when to refer clients for veterinary diagnosis and advice.
  2. Maintenance of a veterinary reception area
    During this unit you will look at managing and maintaining the reception desk and waiting area, interpreting basic animal behaviour and supporting clients who are facing the death of an animal.
  3. Principles and practice of veterinary reception
    You will look at communicating effectively with clients and colleagues, including making appointments and advising clients of available veterinary services. You will also look at accurately maintaining client, and other business-related, records and processing fees for services.
  4. Working safely in a veterinary practice
    During this unit you will look at the hazards and risks in a veterinary practice; understanding the organisational and legal requirements for Health and Safety and be able to act upon hazards in the veterinary practice setting.
  5. Essentials of veterinary terminology
    Gain a greater understanding of the structure and meaning of medicinal word parts, and know the meaning of terminology relating to animal form and function, and veterinary clinical practice.

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Application process

  1. Click on the course you would like to apply for, this will redirect you to the CAW Student Hub where you can create an account and start your application.
    If you wish to continue an existing application, please visit the CAW Student Hub and log back in.
  2. You can leave your application at any time and log back in to continue it at a time convenient to you.
  3. Once you have completed your application, you will take part in a pre-course discussion with a tutor so we can make sure the course you have applied for is the right one for you, and you can ask any questions you may have before starting. This is usually carried out online via Teams or phone.

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