Author Archives: Amber Tennant

Suzanne’s Journey from the NHS to Professional Dog Grooming

From student to professional groomer, Suzanne Sheldon has turned her love for animals into a rewarding new career. We recently caught up with our former dog grooming student to hear about her journey, her experiences on our dog grooming courses, and her career since completing her training…

Why did you choose to become a dog groomer?

I became a dog groomer because I have always loved working with animals and wanted a career where I could make a positive difference in their lives. Becoming a dog groomer allowed me to combine my passion and creativity in a hands-on, rewarding profession. I decided I needed a career change after working for the NHS for 25 years.

Why did you choose to study at The College of Animal Welfare and which parts of the course did you like the most?

The College of Animal Welfare (CAW) had a college situated in my local town. [I enjoyed] learning the different grooms, and the hands on practical days I mainly enjoyed. I also did enjoy learning about parasites and the first aid modules.

Can you tell us about your journey since leaving college?

Since leaving college, I started to rent a table part time to build my clients, alongside continuing to work at the NHS. I started to take my education further by attending seminars and the CAW Congress day. Along with that, I started to compete in different classes for feedback .

I’ve been nominated for the Liz Paul Award in 2024 for Creative Stylist. Then I was nominated and won Groomphoria Creative & Diversity Stylist of the Year 2025. Now this year I’ve been nominated again for a Liz Paul Award Creative Stylist and also Beginners. I left the NHS over a year ago and now I rent a little shop 5 minutes walk from my house and work full time as a groomer. I can’t sometimes believe how things have changed.

Can you tell us what your plans are for the future?

I’m looking to help groomers and students in the Asian and creative side of grooming, along with continuing to compete in the UK and maybe overseas.

What advice do you have for someone looking to become a dog groomer?

Do it! You can only try to see if it’s for you. It is a physical job but a rewarding job. And keep studying and learning!

Interested in training as a dog groomer? Find out how here…

Charlie Case Study

From Student to Business Owner: Charlie’s Dog Grooming Story

“I absolutely love my career. I get to meet so many lovely people and dogs.” – Charlie Goodwin

We recently caught up with our former dog grooming student, Charlie Goodwin. We asked her about her journey in dog grooming, her experiences on the City & Guilds Level 3 Diploma in Dog Grooming programme, and her career since completing the course…

My journey into dog grooming began with a love of dogs and a desire to build a hands-on career where I could care for animals every day. I wanted to do something practical and meaningful, while helping dogs look and feel their best.

When I decided to pursue grooming professionally, giving myself the best possible start was really important to me. I chose my training provider carefully, as I knew the right support would help me build the knowledge, confidence and practical skills needed to develop into a capable and caring groomer. The College of Animal Welfare stood out as a place that could help me get on the right track.

I travelled regularly from Chesterfield to Leeds to complete my Level 3 qualification, as I felt the college offered brilliant training. I was impressed by the teachers, facilities, class sizes, and the care and attention given to students.

The course helped me understand that grooming is about much more than creating a lovely finish. It taught me about safe handling, coat care, understanding each dog’s individual needs, and working in a patient, reassuring way.

Since qualifying, I have gone on to set up my own business, Home Hounds Grooming, and become self-employed. I offer gentle dog grooming in each dog’s own home, bringing all of my equipment with me. This allows me to provide a calm, convenient and personal service without the need for owners or dogs to travel to a salon.

Gentle handling is at the heart of how I work. I believe grooming should be a kind and positive experience, especially for dogs who may be nervous, elderly, sensitive, or unsettled by a busy salon environment. Taking the time to build trust with each dog is really important to me.

I absolutely love my career. I get to meet so many lovely people and dogs, and it is especially rewarding to help clients who may find it difficult to travel, as well as owners who simply prefer their dog to be groomed at home.

For me, dog grooming combines care, skill, patience and creativity. It can be hard work, but it is incredibly fulfilling. I feel proud to be part of an industry that supports dogs’ wellbeing, builds trust with owners, and makes life a little easier for families.

Interested in training as a dog groomer? Find out how here…

Holly Hughes

RVN Holly Hughes Receives Prestigious VetSkill OSCE Star Award

Newly Registered Veterinary Nurse (RVN) Holly Hughes, who recently completed the Level 3 Diploma in Veterinary Nursing with us, is one of our students to have been recognised with the VetSkill OSCE Star Award, celebrating her exceptional performance in the practical assessments that form a key part of veterinary nurse training. 

The VetSkill OSCE Star Award is presented to learners who achieve a Pass grade in all 12 of the Objective Structured Clinical Examination (OSCE) stations, demonstrating a high level of competence and professional excellence.

Alongside her veterinary nurse training, Holly has made a significant contribution to patient care, staff development and clinical practice within her veterinary hospital.

Holly has played a key role in introducing peer-led CPR training for colleagues, helping fellow team members build confidence in emergency situations. She has created engaging learning resources, supported CPR training sessions and completed RECOVER Basic Life Support, Advanced Life Support and Rescuer courses. Her enthusiasm for the subject has also led to opportunities to support training at external practices and professional events.

As lead of her practice’s Dog Friendly team, Holly has also helped introduce initiatives designed to improve patient experiences and support safer handling. These include a dynamic traffic light system to communicate patients’ emotional and behavioural needs, as well as updated muzzle protocols to improve both welfare and safety. She is also a member of her practice’s Cat Friendly team, supporting improvements that help reduce stress and improve care for feline patients.

Committed to sharing knowledge with others, Holly regularly mentors Patient Care Assistants (PCAs), and contributes to wider PCA training. She is also involved in sustainability initiatives through the practice’s Green Team.

Holly’s dedication to evidence-based practice and continuous improvement has made her a valued member of the team. Reflecting on her role, Holly said: “I like to keep myself busy, stay involved with changing protocols and encourage evidence-based practice as much as possible! I love my role, and truly want all my patients to feel as comfortable as possible, with a team that is as confident as possible!”

Holly’s OSCE Star Award is a well-deserved recognition of her hard work, professionalism and commitment to veterinary nursing.

Interested in training as a veterinary nurse? Find out more here…

Megan

Celebrating the 1000th CAW Learner to Achieve the VetSkill Veterinary Nursing Diploma!

We are proud to mark a significant milestone: Megan Larkin has become the 1000th CAW learner to achieve the VetSkill Level 3 Diploma in Veterinary Nursing!

This is a significant achievement not just for Megan, but for the entire College.

Commenting on her achievement, Megan said: “I started this journey with the Level 2 VCA course and went on to complete my Level 3 Diploma in Veterinary Nursing. It has been one of the most challenging but rewarding experiences. I am very proud of everything I have achieved in the last few years and how far I’ve come!”

“Thank you to CAW, my practice for being so supportive, my fellow cohort of SVN’s who have become lifelong friends, and to my amazing clinical coaches for believing in me every step of the way. They have all helped shape my journey and ignite my passion for veterinary nursing.”

Since launching the VetSkill diploma programme in January 2020, we have supported students and employers across the UK, helping aspiring veterinary nurses develop the knowledge, practical skills and professional confidence needed to succeed in the profession. Reaching this milestone reflects the dedication of our learners, the commitment of our teaching staff, and the strong partnerships we have built with veterinary practices and organisations.

We are excited to continue supporting future veterinary nurses and look forward to celebrating many more student successes in the years ahead.

Dog Grooming Awareness Month

Press release: New Dog Grooming Awareness Month campaign to launch in July

The College of Animal Welfare is set to launch a new annual campaign celebrating the dog grooming profession this July.

Dog Grooming Awareness Month (DGAM) aims to shine a spotlight on the vital role dog groomers play in supporting the health, comfort and wellbeing of dogs, as well as raise awareness of the training and career opportunities available within the industry.

The month-long campaign aims to bring together groomers, students, employers and dog owners to celebrate the dog grooming profession and support its continued growth. Throughout July, participants will be encouraged to share their experiences, promote the benefits of professional dog grooming and help inspire the next generation of groomers.

The theme for the inaugural campaign is Love Dog Grooming, celebrating everything that makes dog grooming such an important and fulfilling profession. Throughout the month, the campaign will highlight the skill, dedication and creativity involved in every groom, alongside the positive impact groomers have on dogs and their owners.

Taking part in Dog Grooming Awareness Month

To support the campaign, a range of free resources have been developed for groomers, training providers and employers to use throughout July. These resources can be shared on social media, displayed in salons, or used at careers events and open days to help spotlight the profession.

Dog groomers are also encouraged to get involved online by sharing their work, experiences and career journeys using the hashtag #DogGroomingAwarenessMonth. Campaign content will be shared throughout the month across the college’s social media channels, helping to raise awareness of the profession and the opportunities available within it.

For those considering a career in dog grooming, or existing groomers looking to develop their skills, Dog Grooming Awareness Month also provides an opportunity to explore the wide range of training and professional development options available within the industry.

Lesley Wilson, Head of Animal Care at The College of Animal Welfare, said: “Dog groomers make an enormous contribution to the health and wellbeing of dogs. Dog Grooming Awareness Month is an opportunity to celebrate the skill and dedication that groomers bring to their work every day, while encouraging more people to consider a career in this rewarding industry.” She added: “We hope the campaign will help raise awareness of the profession and inspire groomers across the UK and beyond to share what they love most about their work.”

Further information about Dog Grooming Awareness Month, including free campaign resources, can be found on the college’s website at www.caw.ac.uk/dgam  

Dog Grooming Awareness Month

Dog Grooming Awareness Month to launch this July

We’re excited to announce the launch of Dog Grooming Awareness Month (DGAM) this July.

This new campaign aims to celebrate the dog grooming profession and highlight its vital contribution to the health, comfort and wellbeing of dogs. Throughout the month, we’ll showcase dog grooming as a skilled and rewarding career, while raising awareness of the training opportunities available for those looking to join or progress within the industry.

We aim to bring together groomers, students, employers and dog owners to celebrate the profession and support its continued growth. We’d love you to join us in spreading awareness and recognising the passion, care and expertise that dog groomers bring to their work every day.

Our theme for 2026 is: Love Dog Grooming
This year’s theme celebrates everything that makes dog grooming such an important and fulfilling profession – from the skill and dedication involved in every groom to the positive impact groomers have on dogs and their owners. Throughout July, we’ll be highlighting the passion, creativity, wellbeing benefits and career opportunities that make the industry so special. We encourage groomers to share what inspires them and what they love most about their profession.

Here’s how you can get involved in Dog Grooming Awareness Month 2026:

  • Download our FREE resources Access our range of free resources to help you promote dog grooming throughout the month. You can use these resources on your social media channels or website, in your dog grooming salon (e.g. on notice boards) or at school careers events and open days. Download your DGAM pack here.
  • Share the campaign Throughout July we will be sharing content across our social media channels all about dog grooming. Help us spread the word by sharing posts and tagging others. You can follow us on Facebook, Instagram or LinkedIn to stay up-to-date with the campaign.
  • Join the conversation Use our campaign hashtag #DogGroomingAwarenessMonth and get involved online by sharing your grooming work and experiences or your journey into the profession. Don’t forget to tag us! You can share your posts on Facebook, Instagram or LinkedIn (or elsewhere) to take part.
  • Explore training options Whether you’re just starting out in dog grooming or looking to develop your skills, Dog Grooming Awareness Month is the perfect time to discover training options and take the next step in your career. You can browse dog grooming courses here.

You can find out more about Dog Grooming Awareness Month here.

A female registered veterinary nurse sitting behind a reception desk interacting with a male client

Can You Become a Veterinary Nurse as a Career Change?

Veterinary nursing is a profession that people enter at many different stages of their careers. Some students begin their veterinary nurse training straight after finishing school, while others decide to retrain after spending years in completely different industries. Whether you currently work in an office, retail, healthcare, education or another field, changing careers to veterinary nursing is a realistic possibility.

If you’re considering a career change, understanding how veterinary nurse training works can help you decide whether this path could be right for you.

Is it too late to retrain as a veterinary nurse?

A common concern among career changers is whether it’s “too late” to start a new profession. In reality, veterinary nurse training programmes include students of many different ages and backgrounds.

Mature students often bring valuable life experience to the role. Skills developed in previous careers – such as communication, teamwork, organisation and problem-solving – can all be extremely useful in a veterinary practice. Veterinary teams rely on strong collaboration and clear communication, particularly when supporting worried pet owners or working together during busy clinical days. Many career changers find that the experience they already have in these areas helps them adapt quickly to the profession.

Why do people change careers to veterinary nursing?

There are many reasons why people decide to pursue veterinary nursing later in life. Some individuals have always wanted to work with animals but followed a different path earlier in their careers. Others discover a desire for more hands-on work after spending time in office-based roles.

Veterinary nursing offers the opportunity to work closely with animals, support veterinary teams and make a tangible difference to animal welfare. For many career changers, the sense of purpose involved in caring for animals is one of the most appealing aspects of the profession.

What qualifications do you need for veterinary nursing?

To become a qualified veterinary nurse in the UK, students must complete a veterinary nursing qualification approved by The Royal College of Veterinary Surgeons (RCVS).

These programmes combine academic learning with practical experience in a veterinary practice. Students study subjects such as anatomy, physiology, pharmacology, infection control and nursing care, while also developing practical clinical skills. Training ensures that veterinary nurses are fully prepared to assist with procedures, monitor patients and provide high-quality care within veterinary practices.

Find out more about how to become a veterinary nurse.

Do you need previous experience working with animals to train as a veterinary nurse?

Previous experience working in a veterinary practice is not always required to begin veterinary nurse training. Many students start their course with little or no professional experience in the field, and gradually develop both their knowledge and practical abilities throughout their programme. However, it is very valuable to gain a better understanding of the profession by volunteering with animal charities, working in animal care settings or spending time observing in a veterinary practice.

Read more about our veterinary nurse training route for people who are not employed in a veterinary practice.

What skills do career changers bring to veterinary nursing?

People entering veterinary nursing from other professions often bring a range of transferable skills that are valuable in practice.

Communication is particularly important, as veterinary nurses regularly speak with pet owners, explain procedures and provide reassurance during stressful situations. Organisation and time management also play a key role in busy veterinary environments. Career changers also frequently bring confidence, professionalism and strong work ethic from their previous roles, all of which can help them adapt quickly to their new profession.

Explore some of the soft skills that can help you succeed as a veterinary nurse.

Is a veterinary nursing career the right change for you?

Changing careers is a big decision, and it’s important to consider both the rewarding and challenging aspects of the profession.

Veterinary nursing can be physically active and emotionally demanding at times, particularly when caring for sick or injured animals. At the same time, it offers the opportunity to make a meaningful difference to animal welfare every day.

For many people who feel drawn to animal care, the rewards of helping animals recover and supporting their owners through difficult moments make the career incredibly fulfilling.

Discover whether a veterinary nursing career is right for you.

If you’ve been thinking about working with animals but assumed the opportunity had passed, veterinary nursing may still be an option worth exploring.

Many people successfully retrain as veterinary nurses after starting out in completely different careers. With the right training, practical experience and dedication, it is possible to build the knowledge and skills needed to enter the profession.

Ready to start your veterinary nurse training? Explore courses here…

Equine Veterinary Nursing Diploma

Our Level 3 Diploma in Equine Veterinary Nursing is BACK in January 2027!

We’re excited to say the Level 3 Diploma in Equine Veterinary Nursing is returning in January 2027, and applications are open now!

This programme provides the opportunity to develop the skills, knowledge and practical experience required to become a qualified equine veterinary nurse, supported every step of the way by our expert tutors.

Key Facts

  • Train while you work: Complete the programme over 2.5 years, gaining valuable clinical skills and experience alongside your studies.
  • Online lessons plus in-centre practical training: Students will attend online lessons for one day per week, alongside 10 practical skills training days at our Huntingdon centre throughout the programme.
  • Open to employed applicants: To apply, you must be 16 or over, employed in an equine or mixed (equine and small animal) veterinary training practice in England, and have the full support of your employer. If you’re not currently employed, read the advice and guidance on our website.
  • Learn with cutting-edge technology: Students receive a free virtual reality headset on loan for the duration of your studies, helping you to build clinical confidence and prepare for your practical examinations.
  • Apprenticeship route available This qualification can also be completed as part of an apprenticeship.

On completion of the course, you’ll be eligible to join the RCVS Register of Veterinary Nurses, opening the door to a rewarding career in equine veterinary nursing.

More information about the Level 3 Diploma in Equine Veterinary Nursing can be found here.

5 Essential Skills Every Veterinary Receptionist Needs

5 Skills Every Veterinary Receptionist Needs (And How to Build Them)

Working on a veterinary reception desk involves a wide range of responsibilities. Receptionists are often the first point of contact for worried pet owners, act as a vital link between clients and clinical staff, and play an important role in ensuring the veterinary practice runs smoothly.

Because of that, the role requires a specific set of skills. The good news is that all of them can be learned and improved with the right approach. Here, we’re exploring the key skills that can help you succeed in a veterinary receptionist role and how you can develop them. Let’s get started:

1. Clear and confident communication

Veterinary receptionists speak to people in a wide range of situations. Some clients are calm and organised. Others may be anxious, upset, or under pressure. Being able to communicate clearly helps avoid misunderstandings and keeps things running efficiently. It also helps build trust with clients.

How to build it:

  • Practice active listening rather than rushing to respond
  • Use simple, clear language when explaining procedures or appointments
  • Pay attention to tone, especially on the phone
  • Ask colleagues for feedback on tricky interactions

Over time, you will start to feel more confident handling a variety of conversations.

2. Organisation and attention to detail

Reception can be busy and fast-moving. Appointments, records, payments, and messages all need to be handled accurately. Small errors can lead to confusion for the clinical team or frustration for clients, so staying organised is essential.

How to build it:

  • Double-check bookings and client details
  • Use lists or systems to track tasks during busy periods
  • Keep your workspace tidy and easy to navigate
  • Learn how your practice management system works in detail

Strong organisation reduces stress and helps the whole team work more effectively.

3. Emotional awareness and empathy

Clients are often dealing with worry, uncertainty, or grief. How you respond in those moments matters. Showing empathy does not mean having all the answers, but rather acknowledging how someone feels and responding in a calm, respectful way.

How to build it:

  • Take a moment to understand the client’s situation before responding
  • Use simple phrases that show you are listening
  • Stay calm, even when conversations are difficult
  • Learn from experienced colleagues who handle sensitive situations well

This skill becomes especially important when supporting clients through difficult decisions or loss.

4. Basic veterinary knowledge and terminology

You do not need to be an expert, but understanding common veterinary terms and procedures makes your job much easier. It helps you pass on accurate information, manage bookings correctly, and communicate more effectively with the clinical team.

How to build it:

  • Make a note of unfamiliar terms and look them up
  • Ask questions when you are unsure
  • Learn common appointment types and what they involve
  • Take time to understand how different treatments are scheduled

As your knowledge grows, your confidence will grow with it.

5. Problem-solving and staying calm under pressure

Things do not always go to plan. Emergencies arrive, schedules change, and clients may become frustrated. Being able to think clearly and stay calm helps you manage these situations without escalating them.

How to build it:

  • Focus on solutions rather than problems
  • Break situations down into simple steps
  • Know when to involve a colleague or escalate an issue
  • Reflect on challenging situations and what you learned from them

With experience, handling pressure becomes more manageable.

VetSkill Level 2 Certificate for Veterinary Receptionists

If you are looking to build confidence more quickly or want a structured way to develop your knowledge, formal training can help. Our VetSkill Level 2 Certificate for Veterinary Receptionists is a recognised qualification designed specifically for front-of-house roles in veterinary practices.

What the course offers:

  • Learning tailored to veterinary practice Modules cover client communication, managing reception and waiting areas, veterinary terminology, handling products, and upholding health & safety standards.
  • Flexible online training Learners study through our advanced Virtual Learning Environment (VLE), completing the course in just 6–12 months.
  • Affordable Payment options are available, including help from our Loans2Learn scheme, which can help spread the cost of training.

This qualification helps receptionists gain the confidence and recognition they deserve while improving your practice’s efficiency and client care.

Read more about the VetSkill Level 2 Certificate for Veterinary Receptionists

Dog Grooming Events UK

Dog Grooming Events in the UK

Are you a professional dog groomer looking to sharpen your skills, grow your business, and stay ahead of the latest industry trends? Attending dog grooming events is one of the best ways to invest in your ongoing professional development.

From national dog grooming competitions and trade shows to hands-on workshops and educational seminars, the UK hosts a wide range of annual dog grooming events designed to inspire, educate and connect grooming professionals at every level. Whether you’re a salon owner, self-employed stylist or grooming student, by attending industry exhibitions, championships and dog grooming congresses, you can stay up-to-date with best practice, breed standards, creative styling trends and business strategies that help you stand out in a competitive market.

Below, we’ve rounded up some of the annual dog grooming events in the UK to help you plan your professional calendar.

Is there an event you think should be included? We’d love to hear from you – send your suggestion to marketing@caw.ac.uk

Dog Grooming events in the UK

Dog Grooming Congress

This annual one-day congress for professional dog groomers and students offers live demonstrations, expert speakers, and a wide range of exhibitors showcasing products and tools. Hosted by The College of Animal Welfare, the event is ideal for groomers looking to deepen their skills, connect with peers, and stay up-to-date with industry developments.

Crufts

One of the largest and most prestigious dog events in the UK, held annually at the National Exhibition Centre (NEC) in Birmingham. Crufts brings together thousands of dogs from across the UK and beyond for championship judging, agility and obedience competitions, and a huge trade show featuring grooming suppliers and industry services — making it a must-attend for professional groomers looking to discover the latest products, trends, and techniques.

GroomFest

GroomFest is one of the UK’s largest grooming events, featuring demonstrations, trade stands, educational opportunities, and products from leading brands. Designed for groomers, salon owners, and students alike, GroomFest provides inspiration, business insights, and plenty of chances to network with the wider grooming community.

British Dog Grooming Championship

Held annually at the Warwickshire Event Centre, this one-day competitive grooming event draws professional groomers from across the UK who compete for titles like British Groomer of the Year. With competition rings, seminar spaces, and trade stands, it’s a high-energy event that showcases grooming expertise and creativity.

Great British Grooming Show

A regional dog grooming event in the North of England celebrating grooming skills and community. The Great British Grooming Show typically features competitions, demos, and social opportunities for groomers to connect and share inspiration.

Supergroom South West

A regional UK grooming competition that draws groomers from the South West and beyond. With title classes, trade stands and demonstrations, this event provides a competitive and educational platform tailored to professional stylists and passionate hobbyists alike.

The Grooming Show UK

This focused grooming event brings together grooming professionals for education, hands-on seminars, competitive trimming and networking opportunities. It’s a key date for stylists and salon owners to learn new skills and connect with peers.

DogFest

DogFest events take place annually across multiple UK regions and are big pet-friendly festivals featuring breed showcases, local groomers, demos, shopping and entertainment. While not grooming-specific, they can be an excellent opportunity for groomers to promote services, connect with pet owners and grow a local audience.

Is there an event you would like to see included on this list? We’d love to hear from you – send your suggestion to marketing@caw.ac.uk