In the fast-paced world of veterinary practice, not every conversation happens under ideal circumstances. Whether it’s a walk-in emergency, a busy evening clinic, or a client dashing out the door to pick up children, veterinary nurses often need to communicate effectively in very little time.
But being short on time doesn’t mean the message has to suffer. With the right approach, you can keep communication clear, calm, and client-friendly even when the clock is ticking.
Here’s how Registered Veterinary Nurses (RVNs) can deliver essential information quickly and confidently.
1. Prioritise the top three things the client must know
When time is limited, focus on the essentials:
- What’s happening and/or has already happened
- What needs to be done
- What the client must do next
Aim to distil information into the three most important points. For example:
- What the medication is for
- How and when to give it
- What signs to watch for
Everything else is supportive detail, not core messaging.
2. Use clear, direct language
Avoid complex explanations or overly technical terms.
Instead of:
“We’re giving supportive medication to help stabilise gastrointestinal upset.”
Try:
“This medicine will help settle your pet’s stomach.”
Short, simple sentences are easier to absorb during stressful or rushed moments.
3. Ask one key question to check understanding
Even with minimal time, one quick question can ensure the message has landed:
- “Can you repeat back the dosage so I know it’s clear?”
- “Does that plan make sense?”
- “Do you feel confident doing this at home?”
This reduces the risk of misunderstandings.
4. Provide written or digital take-home instructions
Time pressure often means clients won’t remember everything said. To support pet owners you could offer resources like printed instructions, a quick handwritten note, an emailed summary, a text reminder, or QR codes linking to practice resources. Written information supports compliance and reduces stress for the client.
5. Stay calm, as your tone sets the pace
When you’re rushing, clients can feel it. A calm, steady tone creates the impression of control and confidence, even when the schedule is tight. Try to avoid speaking too fast, using abrupt phrasing or putting forward rushed body language. A composed delivery can make a 30-second interaction feel like a full 10-minute consult.
6. Offer a follow-Up opportunity
Clients appreciate knowing they can ask more questions when they have time.
- “If anything’s unclear later, just give us a ring.”
- “When things have calmed down, feel free to call and we can go over it in more detail.”
- “You can book a nurse consult tomorrow if you’d like support giving the medication.”
This ensures continuity without pressure.
7. Use an “If you remember nothing else…” summary
Finish with one concise sentence, as these “anchor points” stick in the client’s mind even during chaotic moments. For example, something like “The most important thing is to give the medication with food once a day.”
8. Build skills through advanced communication training – VetSkill Level 5 Advanced Diploma in Veterinary Nursing (Practice Nurse)
Delivering clear, concise information under pressure takes practice. Programmes like the VetSkill Level 5 Advanced Diploma in Veterinary Nursing (Practice Nurse) help RVNs strengthen consultation structure, communication strategies, and client-management skills — essential for busy practice environments.
Time pressure doesn’t mean sacrificing clarity. With a structured approach, calm delivery, and simple messaging, RVNs can communicate effectively even in the busiest moments. Clear, confident communication helps clients feel supported and ensures pets receive the care they need, no matter how fast the day is moving.