Talking to Time-Pressed Clients: How to Deliver Clear Messages When Minutes Matter

In the fast-paced world of veterinary practice, not every conversation happens under ideal circumstances. Whether it’s a walk-in emergency, a busy evening clinic, or a client dashing out the door to pick up children, veterinary nurses often need to communicate effectively in very little time. But being short on time doesn’t mean the message has […]

How to Handle ‘Dr Google’: Turning Online Misinformation Into Helpful Conversations

Almost every veterinary nurse has experienced it: a client walks into the consult room armed with screenshots, online forum posts, TikTok videos, or a long list of self-diagnosed conditions. Sometimes their research is harmless, but often it leads to anxiety, confusion, or unrealistic expectations. This can feel frustrating, but the reality is simple: clients Google […]

Bridging the Gap: How RVNs Can Improve Pet Owner Compliance

As a Registered Veterinary Nurse (RVN), you might sometimes feel like you’ve delivered a clear, thorough consult – only to discover a week later that the pet owner hasn’t followed the treatment plan, refilled the medication, or even given the first dose. It’s frustrating, and you’re not alone in feeling it. But rather than seeing […]

When the Vet Nurse Consult Gets Complicated: Tools for Handling Difficult Conversations

As an RVN, you’re often the first point of contact for clients seeking advice, reassurance, or support. Whilst many nurse consultations go smoothly, others can quickly veer off course. It might be a client questioning a treatment plan, becoming emotional in the middle of a conversation, or pushing back on costs. These moments, although difficult, […]

8 Effective Communication Tips for Veterinary Nurses During Consultations

Effective communication is a fundamental skill for veterinary nurses, ensuring that pet owners fully understand their pet’s health and treatment while feeling supported and reassured. Strong communication skills improve client satisfaction and trust, enhance compliance with treatment plans, and ultimately lead to better patient outcomes. With this in mind, let’s delve deeper into how you […]